Job Description

Job Description

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

Position Overview & Responsibilities:

The role of the Manager, BCM is to own the Air Miles Business Continuity Management program. The Manager, BCM will update, amend and review all Business Impact Assessments, Business Continuity Plans, Crisis Management Plan, IT Disaster Recovery Plan and associated documentation on an annual basis. The Manager, BCM will liaise will all internal departments and coordinate with BMO counterparts to ensure plans meet business, regulatory and audit requirements.The Manager, BCM will conduct training and live exercises to test the plans and responses, documenting and resolving identified gaps from each exercise.

Key elements of the role:

• Strong initiative, forward thinking and creative problem-solving skills
• Ability to communicate effectively and professionally both verbally and in writing, with all levels within AIR MILES
• Solid analytical skills: ability to produce, analyze and provide insights for BCM reports and metrics
• Demonstrates Adaptability and can support and direct others during times of crisis
• Train / educate others on the BCM processes, advocate for collaborative participation
• Participates in Audit and Compliance activities
• Liaises with BMO counterparts to align Air Miles plans with BMO regulatory and compliance requirements

Responsibilities:

• Maintain BCM Documentation repository
• Annual DR, BCP, MN / Call Tree, CMT exercises
• Training / Collaboration activities
• Work collaboratively with key business partners and stakeholders, mandatory attendance at weekly system stability meetings, and IPS stand-up’s Audit / compliance activities

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering or a related field
• 3-5 years of experience in a directly related BCM role

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