Job Description
Company Description
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job DescriptionWe are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Job Description Job Description Active/Retired Law Enforcement Officer needed for casual/per diem employment. Officer would be assigned as armed security for visual deterrence purposes at various retail locations in and around the Boston area. Must be active...
...Contract Web Designer | AI Tech Startup Brand Design Contract Web Designer | AI Tech Startup Brand Design Get AI-powered advice... ...who is known for being detail-oriented to a fault? Are you a freelance Designer who has designed beautiful websites for tech startups...
Job Description \n What will I be doing?\n \n As a Bartender at you will be responsible for driving company success by performing the following tasks to the highest standards: \n \n Knowledge of mixed liquors and ales soda, water, sugars and other prepared...
...Job Description Allied Universal, North Americas leading security and facility services company, provides rewarding careers that... ...time positions! As a Security Professional - Manufacturing Patrol - Full Time in Savannah, GA , you will serve and safeguard clients...
...Job Description Job Description REMOTE - you must live and work in CA! This Jobot Job is hosted by: Christina Finster Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $100,000 - $200,000 per year A bit...