Job Description

Hiring a Customer Service & Office Supervisor For Hartville MarketPlace and Flea Market

It's not just a job, it's a family! A place where strong bonds are made - Everyone is valued and respected - A sense of belonging - A fun place to work - Great people in a great atmosphere - Give back to the community - Great perks - NO SUNDAYS - Work/life balance.

The Customer Service & Office Supervisor will guide a gifted team of people dedicated to giving our customers the great customer service they have come to expect. Through a combination of attention to detail, seamless execution of duties, and a heavy dose of care for people, they will be a steady presence during the exhilarating times at the marketplace when every minute counts.

Essential Responsibilities:

• Oversee and assist the customer service counter and customer relations.
• Lead all cash balancing and collections from indoor and outdoor vendors.
• Maintain and improve financial accountability within all operations of the Hartville Marketplace.
• Assist in scheduling and monitoring payroll hours and dollars.
• Assist Human Resources with any Marketplace specific functions as needed.
• Deliver superior service and maximize guest satisfaction.
• Promote positive Team Member morale by setting an example through personal work habits, and attitude adhering to all company policies and procedures.
• Give encouragement and proper recognition for performance.
• Coach team members to maintain a high level of guest experience.
• Respond to guest concerns or problems to restore and promote good public relations.
• Observe and evaluate team members and work procedures to ensure quality standards and service.
• Ability to assist Food Service and Flea as needed and directed by Manager
• Able to assist on special events when needed.

Essential Qualifications:

• Cash office and customer service experience required.
• High School diploma or equivalent, hospitality management is a plus.
• 2+ Years of work experience.
• Strong leadership, motivational, and people skills.
• Excellent communication and organizational skills.
• Familiarity with scheduling software.

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