Customer Service Representative - Remote | WFH Job at Get It - Real Estate, Reading, PA

djVOdmZndmlNbG0wT3B0VUNQc09kSjVYUlE9PQ==
  • Get It - Real Estate
  • Reading, PA

Job Description

We're looking for a friendly and proactive individual to join our team as a Remote Customer Service Representative! In this role, you'll work with patients over the phone to help manage medical bill payments, ensuring a smooth and respectful experience while supporting our clients' needs.

Working in a fast-paced, virtual environment, you'll play a key role in establishing contact, negotiating payments, and setting up payment plans for outstanding accounts. You'll be expected to embrace technology and adapt to the tools required to perform your duties effectively from home.

Key Responsibilities

Provide exceptional customer service to patients, acting as a representative for our clients.
Contact patients via phone to assist with the payment of medical bills.
Communicate clearly, professionally, and compassionately with patients, ensuring they understand all relevant details.
Review patient accounts and document all interactions and feedback.
Work with patients to negotiate fair and manageable payment plans.
Set up payments via check, electronic transfer, or credit card.
Follow all company policies and procedures to maintain compliance and confidentiality.
Meet or exceed performance goals and expectations.
Collaborate with team leads and management to resolve any disputes and ensure positive patient experiences.
Other duties as assigned.

Skills & Qualifications

Strong customer service orientation and commitment to patient satisfaction.
Excellent communication skills, both verbal and written.
Ability to maintain confidentiality and integrity at all times.
Team-oriented with a collaborative approach.
Comfortable using technology, with basic computer skills required.

Education & Experience

Prior customer service experience is preferred.
Experience in medical billing or healthcare revenue cycle is a plus.
A high school diploma or GED is required.
College coursework (1-2 years) is a plus.

If you are detail-oriented, patient-focused, and comfortable working in a remote setting, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 16.00 23.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Work from home,

Similar Jobs

River Rock Dental

Dental Insurance Coordinator Job at River Rock Dental

 ...Our Mueller office is located close to downtown and we are looking for an experienced Insurance coordinator. We want someone with at least 2 years experience in a DENTAL OFFICE. If you think you are the right candidate please submit your resume today. Job duties... 

LendingHouse

Mortgage Loan Officer (Remote) Job at LendingHouse

250 BPS + $5,000 Sign-On BonusSelf-Producing Loan Officers OnlyLendingHouse is hiring experienced Loan Officers ready to boost their business, pipeline, and income. Join before May 1st and receive up to a $5,000 sign-on bonus!About LendingHouseWe combine the flexibility... 

Robert Half

Purchasing Coordinator Job at Robert Half

 ...Key Responsibilities: Prepare and issue purchase orders to suppliers and vendors. Monitor inventory levels and order materials as needed to meet project and operational demands. Respond to customer and supplier inquiries regarding order status, changes, and cancellations... 

NetGo Inc.

Salesforce Administrator Job at NetGo Inc.

NetGO Inc. Salesforce Administrator RemoteFull time Apply for Salesforce Administrator NetGO has a current opening for a Salesforce Administrator to support a Federal Government client with their digital transformation and modernization programs. In this role, the Salesforce... 

ManpowerGroup

Category Manager (licensing) Job at ManpowerGroup

 ...player in the Consumer Products industry, is seeking an Account Manager III to join their team. As an Account Manager III, you will be...  ....25/hr**What's the Job?**+ Contribute to the overall Apparel category strategy, focusing on Collaborations.+ Pitch and sell our brands...