Job Description

CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity , where you will play a pivotal role in defining the strategy, building the go-to-market plan, and driving revenue growth. This is a high-impact Customer Success role that requires a balance of strategic vision, sales execution, and cross-functional collaboration. As a CSM at CloudTrucks, you will help our Business Partners meet their milestones and build the most successful trucking business on their terms.

What youll do:

• Identify and develop strategic relationships with leasing companies, vendors, and truck drivers
• Own outreach and white-gloved onboarding for new truck drivers
• Collaborate with product teams to translate partner needs into roadmap inputs, pilot programs, or new tooling
• Diagnose and unlock growth by identifying underutilized accounts, designing playbooks to boost activation and engagement, and resolving blockers cross-functionally
• Share customer insights with product, marketing, and leadership to influence roadmap and go-to-market strategy
• Track key partnership metrics and report on performance, growth, and engagement
• Note: This role is based in SF and reports to the Head of Customer Success

Who you are (minimum of 5-7 responsibilities):

• Exceptional relationship-building, negotiation, and communication skills
• Energized by accountability and moving key business metrics
• Thoughtful in systems thinking and building repeatable processes
• Comfortable pushing both customers and internal teams for better outcomes
• Possess a growth mindset: willing to try new approaches and learn from failures
• Thrive on feedback and are a self-starter
• Passionate about supporting owner-operators

Qualifications (minimum of 5-7):

• 25 years of experience in customer success, account management, or a hybrid role
• Proven track record in managing revenue and achieving retention/expansion goals
• Experience working with SMB or mid-market customers in a consultative, value-driven approach
• Strong business acumen with ability to discuss ROI, workflows, and performance metrics
• Bonus: Experience with marketplaces or the freight industry

Our culture:

We value high autonomy, ownership, and resultsstriving to set our customers up for success. We encourage pushing boundaries, quick execution, and resilience. We work occasional late nights or weekends to deliver exceptional customer experiences, while respecting personal backgrounds and commitments. In return, we offer competitive compensation, impactful work, and opportunities for growth alongside a talented team.

About CloudTrucks:

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking industry, serving over 3.5 million truck drivers who move more than 70% of goods transported in the U.S. We aim to deliver solutions that enhance efficiency, increase revenue, and simplify business for truck drivers. Join us as we scale into an industry-defining business.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by law.

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