Customer Support Specialist Job at Garfield Refining, Philadelphia, PA

dUoxdWNnTG9NMXU2TkpCYkQvZ0xkNWhXUVE9PQ==
  • Garfield Refining
  • Philadelphia, PA

Job Description

Job Description

Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service—and we’re looking for someone equally passionate to join us as a Customer Support Specialist.

In this role, you’ll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration—this is a great place to start.

What You’ll Do:

  • Opening and processing daily shipments efficiently and accurately
  • Entering and maintaining accurate customer data into our software systems
  • Maintain a positive and professional attitude toward customers
  • Answering phone calls and directing them to the appropriate team members
  • Providing professional, friendly support to customers
  • Following standard procedures for processing customer shipments and returns
  • Escalating complex or urgent issues to management as needed
  • Supporting other departments and projects as assigned

You might be a great fit if you have:

  • At least 1 year of experience in a professional environment
  • Associate’s or Bachelor’s degree preferred (but not required—we provide thorough training)
  • A quick and adaptable learning style
  • Proficiency in Microsoft Office, particularly Excel
  • Strong organizational skills and sharp attention to detail
  • A passion for helping people and providing excellent service
  • A dependable work ethic and collaborative mindset

Why Join Our Team?

Benefits and Perks may include:

  • Competitive salary
  • Subsidized medical, dental and vision plans for employees and their family members.
  • 401(k) with employer contributions
  • Paid Time Off

We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.

Job Tags

Work at office,

Similar Jobs

CLEAR CHOICE DERMATOLOGY LLC

Medical Assistant/Scribe Job at CLEAR CHOICE DERMATOLOGY LLC

 ...Choice Dermatology is looking for a full-time or part-time Medical Assistant/Scribe. The Medical Assistant (MA) position is responsible for...  ...of providers and front office teams and ensure the best experience for the patient. The MA Scribe takes comprehensive and accurate... 

Liberty Utilities

Bilingual Customer Service Representative Job at Liberty Utilities

Bilingual Customer Service RepresentativeApple Valley, CA, US, 92308Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the... 

IBM

Business Technology Leader - Entry Level Sales Program 2026 Job at IBM

 ...Technology sales at IBM is evolving its way of working to break beyond boundaries with...  ...Client Engineering squad, you'll partner with Technical Leaders across IBM sales teams and...  ...business value of IBMs technology to different levels of leadership to give clients a... 

CenterWell Home Health

Occupational Therapist Home Health Job at CenterWell Home Health

 ...implement therapeutic retraining programs, and collaborate with healthcare teams to enhance patient independence and quality of life....  ...and evaluation on the day services are rendered. Ensure that interim (verbal) orders received from the physician are accurately documented... 

Summit Medical Staffing Nursing

Travel X-Ray Technician - $2,317 per week Job at Summit Medical Staffing Nursing

 ...Summit Medical Staffing Nursing is seeking a travel X-Ray Technician for a travel job in Lake Charles, Louisiana. Job Description & Requirements ~ Specialty: X-Ray Technician ~ Discipline: Allied Health Professional ~ Start Date: 07/21/2025~ Duration: 13...