Job Description

Overview Director, Operations R&D & Execution, BK US&C is responsible for ensuring operational readiness and executional excellence for all new product, process, and promotional initiatives across the Burger King U.S. system. This role leads the development and implementation of operational procedures and smallwares strategies that enable scalable, efficient, and franchisee-friendly execution in restaurants. The Director will collaborate closely with cross-functional teams and franchisees to test, validate, and refine operational solutions prior to national launches. In addition, the Director is responsible for the strategic design and implementation of brand-wide initiatives spanning beyond the product scope, including equipment rollouts and innovation initiatives. Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world’s largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. Job Summary The Director, Operations R&D & Execution, BK US&C is responsible for ensuring operational readiness and executional excellence for all new product, process, and promotional initiatives across the Burger King U.S. system. The role leads the development and implementation of operational procedures and smallwares strategies that enable scalable, efficient, and franchisee-friendly execution in restaurants. The Director will collaborate closely with cross-functional teams and franchisees to test, validate, and refine operational solutions prior to national launches. The Director is also responsible for the strategic design and implementation of brand-wide initiatives spanning beyond the product scope, including equipment rollouts and innovation initiatives. Responsibilities Lead the development, testing, and implementation of operational procedures for new and enhanced products, processes, and promotions. Oversee the strategic design and deployment of smallwares and equipment solutions, with a focus on SKU consolidation and leveraging existing tools. Partner with Culinary, Commercialization, Training teams, and leadership to ensure operational feasibility and alignment across all launch phases. Conduct in-restaurant testing and validation of new initiatives to ensure executional success across diverse restaurant layouts and formats. Provide feedback and recommendations based on market test observations to inform product or process redesigns prior to national rollout. Ensure all operational materials and communications are clear, actionable, and aligned with brand standards. Manage project execution and budget resources for respective initiatives. Franchise Collaboration & Field Integration Serve as a key liaison between the R&D function and franchisee community, including collaboration with the Franchise Council and field operations teams. Facilitate feedback loops with franchisees to identify executional challenges and co-create solutions that drive operational simplicity and guest satisfaction. Support the development of training content and operational documentation to ensure consistent execution across the system. Partner with field teams to ensure successful adoption and implementation of new initiatives in restaurants. Travel to markets as needed (up to 33%, varying based on the brand’s product launch calendar) to support in-restaurant testing, franchisee engagement, and operational troubleshooting. Qualifications Bachelor’s degree in Business, Operations, Hospitality, or a related field. 5–8 years of professional experience, including project management, stage-gate product development, and market testing. A minimum of two years of people management experience leading teams with multiple direct reports at various levels and demonstrated results leading through others. Experience as a multi-unit manager or regional restaurant brand consultant preferred. Familiarity with decision making process for national or global brands and ability to implement national or global initiatives successfully. Strong conceptual and problem-solving skills with the ability to define success criteria and create measurable outcomes. Persuasive communication and interpersonal skills to influence franchisees and cross-functional partners. Strong organizational and planning skills; ability to manage multiple projects in a fast-paced environment. Proficient in Microsoft Office (Excel, PowerPoint, Outlook). Ability to travel up to 33%, with flexibility based on business needs. Benefits Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI\'s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. #J-18808-Ljbffr Burger King

Job Tags

Similar Jobs