Job Description

Who we are

Here at Vireo Health, Inc. ("Vireo") our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-founded medical cannabis company based in Minneapolis, with roots stretching to New York, and Maryland. Our mission is to provide safe access, quality products and value to our patients, while supporting our local communities through active participation and restorative justice programs. We are hiring individuals who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!

What you will do

We are seeking an energetic and experienced Supervisor to join our team! The Dispensary Supervisor is responsible for working in collaboration with the dispensary management team. This role will be involved in providing outstanding customer service as per company standards, generating sales, product knowledge, and general upkeep of the store's cleanliness and appearance. The ideal candidate for this job should be a leader in setting a good example and keeping coworkers motivated. The Dispensary Supervisor will work with the Director of Patient Services and Pharmacy Manager in completing all dispensary functions to ensure the dispensary is running smoothly and according to rules and regulations. In the absence of the Director of Patient Services and Pharmacy Manager, the Dispensary Supervisor must have the ability to oversee all store operations.

If you are someone who has passion for helping customers and cannabis, then come grow your career with Vireo Health!

Highlighted Responsibilities

• Ensure that each customer receives outstanding service by providing a warm & friendly environment, which includes greeting and acknowledging every customer, maintaining proficient cannabis knowledge and all other aspects of customer service.
• Motivate and work together with management and employees to meet sales goals. Lead by example and coach team members on performance.
• Complete and appropriately delegate assigned tasks during scheduled shift.
• Exercise independent, sound judgement, analytical and problem-solving skills to resolve issues in a timely and effective manner.
• Maintain open communication with management team and other coworkers including delivering enforcing company policies as directed.

• Provide coaching and deliver feedback to help employees exceed performance and behavioral expectations.
• Effectively resolve heightened interactions with customers and staff.
• Maintain and seek in-depth knowledge of every product and strain in the dispensary and consumption methods, as well as industry-wide product knowledge, and strive to train and share that knowledge with other members of the team.
• Monitor and maintain inventory levels ensuring an assortment of products and communicating inventory action items with management.
• Ensure accuracy and inventory operations standards are consistently maintained within the vault and verification/intake of deliveries.
• Support all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
• Participate in Manager on Duty responsibilities including, opening, and closing.
• Demonstrate proper cash handling including accurately processing payments, discounts, and cash maintenance.
• Adhere to and uphold all security measures and safety compliance put in place.
• Verify proper paperwork, documentation, and ID for patients/customers.
• Support the dispensary management team in ensuring company standards, policies and Minnesotastate regulations are followed.

Qualifications

• Must be 21 years or older.
• Minimum 1-3 years of retail leadership or management experience.

• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Meet timeliness consistently in fast paced environment and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Requires open availability working days, nights, and weekends. Ability to work full-time, reliable, responsible, and dependable attendance.
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the business. Job duties are subject to change.

EEO Statement

Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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