Documentation Specialist I Job at Tandym Group, Vienna, VA

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  • Tandym Group
  • Vienna, VA

Job Description

Job Description

A top Fortune 50 financial services company is seeking a highly motivated Administrative Assistant to work hybrid for our client in Pensacola, FL, Winchester, VA or Vienna, VA.

Responsibilities:

  • Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints.
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.).
  • Conduct research and preparation of reference material.
  • Ensure effective management of projects from inception through implementation.
  • Identify, communicate and resolve technical, tactical and operational project issues and risks.
  • Maintain documentation library to ensure currency of processes.
  • Provide training to end user in the use of electronic manuals and reference material.
  • Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations.
  • Administer and develop eNet content.
  • Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results.
  • Ensure clear, concise and effective communication of material.
  • Interact with various sub-teams to determine user requirements and specifications.
  • Organize policy and procedures according to set standards.
  • Recommend strategy for communications.
  • Serve on teams and task groups for projects/initiatives within the business unit C/or across the organization.
  • Write online reference material, instructions and communications.
  • Perform other duties as assigned.

Qualifications:

  • Ability to work independently and in a team environment.
  • Experience in composing correspondence that adheres to grammar and writing style and standards.
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals.
  • Experience in researching, compiling, and documenting data, business processes, and workflow.
  • Experience in working and participating in cross-functional, multi-dimensional teams and projects.
  • Working knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development.
  • Basic database and presentation software skills.
  • Basic skill capturing and translating processes and requirements into easily understood terms.
  • Basic skill exercising initiative and using good judgment to make sound decisions.
  • Basic verbal and written communication skills.
  • Effective organizational, planning and time management skills.
  • Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations.

Desired Skills:

  • Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience.

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