Job Description

JOB TITLE: Information System Technician DEPARTMENT: Information Technology LOCATION: Bismarck, ND JOB STATUS: Non-Exempt PAY: $20-23/hr based on experience and skills REPORTS TO: Help Desk Supervisor DIRECT REPORTS: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Upper Midwest, and Western regions, along with parts of the Southwest region. We look forward to having you Hitch on and Prosper with us! JOB SUMMARY We are seeking a motivated Entry-Level Information Systems Technician to join our IT Infrastructure team. This role provides an excellent opportunity for someone beginning their career in IT to gain hands-on experience while supporting our organization's technology infrastructure and end users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology issues. ESSENTIAL JOB DUTIES Provide technical support via phone, email, ticketing systems, and some in-person assistance Troubleshoot hardware and software issues on computers, printers, and mobile devices Assist with password resets and user account management Document support requests in ticketing system Perform basic Windows PC maintenance and software installations Provide user training on applications and IT policies JOB SPECIFICATIONS Skills and Knowledge High school diploma or equivalent Working knowledge of Windows operating systems and Microsoft Office Familiarity with networking concepts and troubleshooting Strong communication and customer service skills Problem-solving abilities and attention to detail Ability to work independently and in a team environment Preferred Qualifications 0-2 years IT support experience Experience with ticketing systems BENEFITS Medical, Vision, Dental, Supplemental, and Life Insurances available. Paid time off, paid holidays, paid community volunteer time 401k retirement plan and quarterly match. #CCADM Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. CrossCountry Freight Solutions

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