Job Description

Job Description

About CAMP Systems:

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally - all united by a passion for innovation and excellence.

Our Mission & Vision:

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

Component Control (a CAMP Systems Company) is seeking a highly motivated, detail-oriented, and reliable Finance and Accounting Technician responsible for the Finance & Accounting software support function. This role involves delivering exceptional client support, ensuring best practices in accounting processes, identifying and implementing system improvements, and leading user training (onsite, classroom, and remote) for our finance software platform.

Responsibilities:

• Manage and resolve software-related issues with a sense of urgency and ownership.
• Provide front-line support by answering the help desk phone line for all incoming service requests, including the Emergency Support line.
• Deliver clear and effective solutions to client inquiries and issues.
• Advise customers on best practices and ideal use of software based on business processes, escalating to Professional Services when appropriate.
• Take full ownership of all assigned calls and issues through to resolution.
• Create and maintain comprehensive, up-to-date documentation, including processes, procedures, troubleshooting guides, and known error logs.
• Contribute proactively to the internal knowledge base and continuous improvement efforts.
• Provide detailed, actionable feedback for product enhancements and participate in Quality Assurance testing for bugs and updates.
• Serve as a key liaison between Software Support and other departments to ensure smooth communication and handoffs.
• Apply specialized accounting and finance knowledge to troubleshoot complex system and client issues.
• Serve as the primary escalation point for advanced Finance & Accounting technical challenges.
• Conduct client consultations and training sessions, ensuring users are confident, capable, and satisfied with software functionality.
• Consistently demonstrate accountability, initiative, and follow-through on all assignments.
• Other duties as assigned.

Competencies:

• Problem Solving - Takes initiative to identify root causes; develops effective, sustainable solutions; demonstrates persistence in resolving issues.
• Technical Skills - Continuously expands knowledge; shares expertise and mentors others.
• Customer Service - Communicates clearly, confidently, and constructively with clients and colleagues.
• Communication - Communicates clearly, confidently, and constructively with clients and colleagues.
• Teamwork - Demonstrates strong collaboration skills; supports team goals while maintaining individual accountability.
• Judgment - Exercises sound decision-making, especially under time constraints.
• Professionalism - Models reliability, integrity, and respect in all interactions.
• Quality & Accuracy - Delivers work of the highest quality with close attention to detail.
• Adaptability - Thrives in a fast-paced, evolving environment.
• Dependability - Consistently follows through, meets deadlines, and upholds commitments without supervision.
• Initiative - Proactively identifies opportunities for process and product improvement.
• Innovation - Brings forward creative ideas that enhance efficiency, client satisfaction, and product performance.

You have:

• Bachelor’s degree in accounting or equivalent from a four-year college/university; and a minimum of two (2) years related experience and/or training; or equivalent combination of education and experience
• Proven track record of reliability, accountability, and self-management in prior roles
• Experience providing software training and client support, preferably in a technical or financial setting.
• Knowledge and/or experience of aviation industry a plus.
• Bilingual a big plus (Spanish preferred).
• Knowledge of accounting processes strongly preferred.
• Must have the ability to be on-call beyond normal business hours and on weekends. Incumbent will participate in rotational after hours “on call” support on a regular basis.
• Able to assume ownership of issues/problems/projects and resolve in a timely manner.
• Ability to operate independently with a high degree of productivity and reliability.
• Ability to work in a fast-pace high-demand work environment
• Knowledgeable in current networking standards
• Familiar with system administration
• Fluent with Microsoft servers
• Knowledge of Accounting systems (i.e. QuickBooks, Great Plains).
• Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a plus.
• Intermediate to advanced knowledge of Microsoft Office including Outlook, Excel, Powerpoint.
• Hardware/Software troubleshooting experience in environments servicing local and remote users.

Hourly compensation range for this opportunity is $29.00 - $33.00 DoE

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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