Job Description

Job Description

This Position Requires Management Experience In Restaurants To Be Considered

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. 
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s what we need:

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What you’ll be doing:

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• Leads Front-of-House operations, ensuring guest satisfaction
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• Models best-in-class hospitality and coaches the team to deliver the same
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• Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
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• Schedules Hospitality team to meet business needs
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• Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
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• Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
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• Assists Managing Partner and Kitchen Manager with overall operation of restaurant
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• Leads and creates initiatives to drive sales/profit and store performance
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• Communicates expectations clearly and has consistent follow-ups with team members
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• Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
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• Drives compliance with safety, security and sanitation standards
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• Coordinates Local Store Marketing
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• Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination
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QUE-SO…here’s what you’ll need:

Minimum Qualifications

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• 2+ years of restaurant management experience, leading FOH and BOH operations
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• High-level understanding of training and development concepts
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• Required state alcohol-server and Manager ServSafe Certification
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Preferred Qualifications

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• Ability to lead and foster teamwork
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• Oral and written communication skills
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• Excellent with time management
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• Experience working in a scratch kitchen environment
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• Bilingual a plus
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Physical Requirements

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• Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
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• Must be able to stand for several hours and walk for long periods of time
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• Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels
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Let’s TACO ‘bout why it pays to be a Torchy’s Team Member

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• Pay range based on candidate experience
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• Period based Bonus eligibility
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• Access to all benefits including medical, dental, and vision plus 401(k) 
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• Paid Time Off (PTO) 
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• Never again wait for a paycheck!  Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
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• Damn Good food discount card for you AND your spouse
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• Our attire is casual and we’ll throw in some of the swag
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• Incredible growth opportunities. This is more than just a job…it's a Damn Good career!
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• Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
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• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
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• Bragging rights (Yeah, we’re kind of a big deal!)
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