Job Description
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Now Hiring - Customer Service – Call Centre Health Care Support
We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact center solutions, technology, and the highest security standards.
We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.
We are currently hiring call center/customer care agents to connect with people to solve account issues, working to provide a solution that will work for both the consumer and the organizations we serve.
We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!
PAY: $17.20/hour
Agents are eligible to earn up to $355 per month in incentive on top of base pay.
HOURS: 37.5 hours per week (Monday-Friday, Must be available for any shift between 8:00am – 7:30pm) No weekends!
Opportunity to earn extra money by working Canadian holidays!
LOCATION: We are conveniently located at Yonge & Eglinton!
Address: 90 Eglinton W, Toronto, ON M4P 34A
Qualifications
· Prior customer service experience (call center experience is a plus)
· Professional verbal communication skills
· Outstanding attendance & work ethic
· Strong ability to navigate multiple systems while speaking with customers
· Must be self-motivated
· Problem solving and critical thinking
· Must be proficient in time management
· Negotiation skills
· Goal oriented
· Good typing/keyboarding skills
· Ability and openness to work professionally with a diverse customer base
· Works well in team setting
· A criminal background check is required
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.
AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.Questions?
As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.
As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.
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