Job Description
Salary: $17.00
Note: Applicants selected for this position will start on or after September 2nd.
The Contact Center Agent in our DCCA (Department of Commerce and Consumer Affairs) group takes calls from those seeking to contact the State of Hawaii DCCA, answering questions, or addressing any concerns they may have. Their duties include handling inbound and making outbound calls to and from customers, listening to customers needs and answering their questions or resolving their concerns.
The Contact Center Agent maintains and records incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work from home call center work, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.
Contact Center Hours: Monday - Friday / 7:30 a.m. - 4:30 p.m.
First month of orientation and training will be in the office. This is a work from home position but some time in the office will be required for meetings with supervisors and scheduled staff trainings. Agents that do not meet their KPIs may be asked to work from the office.
DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA and must reside in the state of Hawaii.
remote workINTERIOR DESIGN CONSULTANTNo Experience Required | Full Training Provided | High Earnings Potential + Global IncentivesLocation: SingaporeFull-Time | High Basic + Commission Options | Career Progression & RecognitionAre you looking for more than just a job a career...
...Join SMH Consultants as a Construction Inspector! SMH is ready for a skilled and motivated entry-level Construction Inspector to join our team in the Kansas City (Mission, KS) office. This position will perform construction inspection and field observation to determine...
...3 years of IT experience including experience in insurance . Knowledge on RPA tools like Power Automate, Automation Anywhere and UiPath Knowledge of programming in Java and HTML will be a plus. Digital Robotic Process Automation - Bluerock 5.0 3 to 5 years of development...
...of this classification is to perform technical, professional, managerial, and administrative work functions associated with city engineering. This classification plans, coordinates, supervises, and performs activities involved in development of all plans, specifications...
...Now Hiring Hair Stylists & Barbers Sport Clips Haircuts of Kirkwood Are you a licensed cosmetologist or barber looking for a busy,... ...Laura Storrjohann at (***) ***-**** to learn more! Or apply online today: Join Sport Clips Haircuts of Kirkwood and build a rewarding...