Job Description

New York City | Full-Time | In-Person About Smile House Smile House is a next-generation dental practice redefining what dental care can feel like. We combine world-class, multi-specialty dentistry with five-star hospitality and advanced diagnostics to create an experience centered on clarity, comfort, and long-term oral health. Our signature diagnostic, Mouth Mapping™, gives patients a personalized roadmap to dental longevity—connecting oral health to whole-body wellness in a modern, transparent way. The Role We are hiring a Patient Experience Manager to lead the in-office patient journey and serve as the operational heartbeat of Smile House. This role owns: In-office patient flow Treatment plan coordination and scheduling Day-of operations and patient experience You are the bridge between the clinical team and the patient—ensuring every visit feels seamless, calm, and intentional. This is a highly visible, patient-facing role for someone who thrives in a fast-paced, high-touch environment and takes pride in delivering exceptional experiences. What You’ll Do Manage daily clinical schedule and in-office patient flow Coordinate providers, assistants, hygiene, and operatory transitions Lead or support treatment plan presentations with doctors Ensure patients leave with clear next steps and scheduled follow-up Communicate treatment plans with confidence, warmth, and clarity Support financial conversations in a calm, non-salesy way Track unscheduled treatment and support follow-up efforts Act as the on-site point person during clinic hours Deliver five-star hospitality at every patient touchpoint Who You Are Calm, confident, and organized under pressure Naturally hospitable and people-focused Comfortable discussing treatment and logistics with patients A strong communicator who builds trust quickly Proactive, detail-oriented, and ownership-minded Someone who cares deeply about how an experience feels Ideal Background 5+ years of experience as a Treatment Plan Coordinator, Care Coordinator, Office Manager, or similar Background in dental, medical, cosmetic, or concierge healthcare Experience in multi-provider practices is a plus Hospitality or luxury service experience is a bonus Why This Role Matters This role directly impacts: Patient trust and confidence Case acceptance and follow-through Daily operational flow The overall Smile House experience You’re not just coordinating care—you’re guiding a journey. What We Offer Competitive compensation based on experience Opportunity to grow into a senior leadership role as we scale Direct collaboration with founders and clinical leaders A values-driven, hospitality-forward environment The chance to help redefine modern dentistry

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