Service Delivery Manager Job at AIT Global inc., Princeton, NJ

dUpwcmVBWGdOMUN4TzVWYkIvOE1jNWxYUXc9PQ==
  • AIT Global inc.
  • Princeton, NJ

Job Description

Job Title: Service Delivery Manager
Location: Princeton, NJ (Hybrid)

  • Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
  • Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
  • Addressing escalations and improving the services through strategical initiatives
  • Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
  • When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
  • Providing periodic major incident metrics reports to the stakeholders
  • Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
  • Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
  • The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

Job Tags

Full time, Contract work, Part time, Internship, Seasonal work,

Similar Jobs

Samaritan Health Services

Pharmacy Tech-Certified Job at Samaritan Health Services

 ...range of technical support functions under the supervision of a registered pharmacist. DEPARTMENT DESCRIPTION The Pharmacy teams at Samaritan Health Services are staffed by the area's leading experts on thousands of medications and make decisions that help... 

Bozzuto

Multi-Site Property Manager Job at Bozzuto

 ...those around them. We do this every day as we design, build, manage and maintain one-of-a-kind residences, as well as through a range...  ...neighborhoods with you to work every day. As a Multi-Site Property Manager, your primary responsibilities include: Leading by... 

Wilson Care Group

FLOAT Caregivers - Students and New Grads Welcome! Job at Wilson Care Group

 ...Certified Caregivers with extensive experience. We look forward to having you become part of our Wilson Ohana! What you will need to start work:~ Min 3 Months of hands-on experience (personal or professional) (Paid TrainingAvailable)~18 years or older~ You will need... 

Tameron Honda Eastern Shore

Automotive Accounting, Billing & Title Clerk Job at Tameron Honda Eastern Shore

 ...9871 Justina Avenue, Daphne, AL 36526 Automotive Dealership Accounting, Billing & Title Clerk Required: Auto Dealership Accounting, Billing & Title Clerk Experience Starting $17 to $18/Hour! Excellent Benefits & Career Growth! in Daphne, AL is a GREAT... 

Buckeye Global

Customer Service Representative Job at Buckeye Global

 ...attendance is a priority. After first 6 weeks of training at office, some candidates will work from office and some will work remotely. Client will take this decision. Candidate must have stable internet connection and equipment in case they are approved for remote...