Service Delivery Manager Job at Arvato Bertelsmann, Louisville, KY

dnB0c2ZRYmhOVjIxTXBkU0RQc0tjWnhXUUE9PQ==
  • Arvato Bertelsmann
  • Louisville, KY

Job Description

As a Service Delivery Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders. YOUR TASKS Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service. Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs. Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes. Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals. Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance. Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment. This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

YOUR PROFILE

B.A. or B.S. degree or equivalent work experience. Minimum five years Customer Service Management/Account Management experience. Must be able to work in demanding, problem solving orientated environment. Excellent communication skills. Must be assertive, analytical and able to establish priorities. Customer Service Management/Account Management experience working in a Supply Chain environment strongly preferred. Advanced Excel skills preferred. Experience with SAP or other large Warehouse Management System preferred.

WE OFFER

Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities. EOE Protected Veterans/Disability #J-18808-Ljbffr Arvato Bertelsmann

Job Tags

Work experience placement, Flexible hours,

Similar Jobs

Saic

DevSecOps Cloud Engineer Job at Saic

 ...Minimum Clearance Required: SecretClearance Level Must Be Able to Obtain: NonePotential for Remote Work: HybridBenefits: Click hereSAIC is seeking a proven Senior DevSecOps Cloud Engineer to join the Enterprise Cloud Management Agency (ECMA) Cloud Enterprise... 

Federated Service Solutions

Staging Assistant Job at Federated Service Solutions

 ...Job Description Job Description Job Title: Staging Assistant Location: Plymouth, MI Position Type: Permanent, Part-Time (Approx. 20 hours/week) Exemption Status: Non-Exempt Job Summary We are seeking a detail-oriented and organized Staging Assistant to... 

ADN Healthcare

Travel Operating Room Registered Nurse - $2,886 per week Job at ADN Healthcare

 ...ADN Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Fargo, North Dakota. Job Description & Requirements ~ Specialty: OR - Operating Room ~ Discipline: RN ~ Start Date: 09/15/2025~ Duration: 20 weeks ~36 hours per... 

Rivalry

Senior Product Manager - Crypto Gambling Innovation (Remote) Job at Rivalry

 ...designers, engineers, and leadership Seniority: Senior Product Manager TL/DR: At Rivalry, we're not just building another betting site. We're innovating to create an enriched player-focused betting ecosystem inside the crypto gambling space. We're looking for a... 

Mistras Group, Inc

NDT Drone Inspection Specialist- La Porte, TX Job at Mistras Group, Inc

 ...Description MISTRAS Group, Inc. is seeking a skilled Drone Inspection Specialist to join our Oil & Gas inspection team. You will operate...  ...software (Pix4D, DroneDeploy, Inspector 5). Ability to work in remote or offshore locations for extended periods. #LI-KM1