Service Delivery Manager Job at TalentOla, Orlando, FL

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  • TalentOla
  • Orlando, FL

Job Description

Job Title: Service Delivery Manager

Location: - Orlando, FL(3 DAYS ONSITE)

Job Summary

We are seeking an IT Service Delivery Leader to play a crucial role in ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. SDL need to ensure Digital & Technology Service Delivery is providing world class support to our internal and external clients.

Years of experience needed

Relevant experience of 10+ years.

Qualifications A bachelor's degree in IT, Computer Science, Business Management, or a related field. A master's degree or relevant certifications (e.g., ITIL, PMP) can be advantageous..

Technical Skills:

Service Management: Oversee the delivery of IT services, ensuring they meet the required service levels and quality standards.

o Governance on IT service delivery with key stakeholders in US.

o Develop and maintain relationships with local US vendors (Telecom, Infrastructure, Printers etc) to ensure that the service levels are aligned

Customer Relationship Management: Develop and maintain strong relationships with internal and external customers to understand their needs and ensure satisfaction.

o Tech point of contact for internal and external customers

Incident, Problem and Change Management: Manage and resolve service-related issues, ensuring minimal disruption to business operations.

o Manage P1 incidents by running the bridge, getting resolver teams together to work on solving the issue

o Identify recurring issues and work towards increasing availability

o Ensure all changes are approved and signed of before they are moved to production

o Ensure testing of changes in production during the change window

Process Improvement: Identify opportunities for improving service delivery processes and implement best practices.

Compliance: Ensure all IT services comply with relevant regulations and standards.

Certifications Needed:

ITIL V4, PMP

Exposure in AWS or Azure Cloud

Job Tags

Full time, Local area,

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