Job Description

Job Description

Job Description

We are looking for an enthusiastic, consultative sales and management leader who will be responsible for the sales and operations of your location as well as cultivating a phenomenal culture leading a team to success. You will be a pioneer on our team helping create the brand's experience for the future. You are a passionate, driven expert in building a brand through the various avenues of managing a Spa.

Manage Client Experience Beginning to End

• Create a stellar customer service experience which is welcoming, friendly and engaging in-person, across social media platforms and off-line marketing, pursuant to crafting a clear customer understanding of our skin care and body beauty brands.
• Engage customers in-person, by phone, and all other mediums
• Improve existing standards and develop new programs to continuously improve the client experience
• Ensure consistent execution of developed standards and programs
• Monitor client needs and expectations against service trends in the med spa environment with a view towards recommending and implementing continuous improvement in the client experience
• Manage client concerns and complaints through direct customer service and problem resolution
• Engage in direct sale activities with potential and actual clients, with a view towards persuading clients to avail themselves or our product and service offerings
• Transition potential clients from inquirers to appointments and to purchasers

DUTIES AND RESPONSIBILITIES:

• Create short and long-term creative marketing strategies
• Liaise with our marketing team to manage online reputation through all online sources which include Facebook, Instagram, Twitter, YouTube, Yelp, RealSelf, Google Business and LinkedIn
• Develop and / or oversee site appropriate content in all digital media formats (text, blog, videos, photos, etc.)
• Capture marketing and creative content daily by photographing and filming procedures and communicating with patients
• Monitor the benefits of each marketing effort through reports and create objective data to share with management
• Assist in planning events specific to the local community; strategically align these events with the marketing calendar and provide direction and execution guidelines to all team members.
• Develop relation with our vendor company representatives and integrate our brand with their marketing campaign and opportunities
• Support Website development team and coordinate sharing content
• Hire, train, manage, schedule, and develop spa staff
• Conduct monthly staff meetings
• Stay current with best practices, strategies, and industry standards
• Work closely with Managers, Marketing, Accounting and PA to create monthly specials, promotional pieces, and collateral
• Ability to multitask with a sense of organization and punctuality
• Be a great storyteller and able to translate an understanding of the spa concepts to clientele
• Passion for new technologies and emerging trends
• Strategic and big-picture thinking
• Professional humility, high integrity and trustworthy
• Personality that is passionate about a career, not just a job

QUALIFICATIONS:

• Minimum of 3 years experience as a Spa Manager
• Minimum of 3 years in spa sales and growth
• Demonstrated track record of success elevating brand(s) and possess an available portfolio of previous work
• Working knowledge of spa procedures and requirements will accept aesthetic, medical, and dermatologist, etc. combined experience
• Bachelor's Degree in Business or Marketing preferred
• All potential employees will be required to successfully pass a pre-employment background check prior to employment

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