Job Description

Job Description

Job Description

About Us:

At Musical Living Academy (MLA) , we believe in the transformative power of music. Our mission is to help students "Engage the Mind Express the Heart ❤️" through quality music education. We are seeking a dedicated and organized Studio Coordinator to be the heartbeat of our front office, ensuring smooth communication between students, parents, and staff while supporting our growing community of music learners.

Why Join Us?

✅ Be part of a supportive and creative team
✅ Make a meaningful impact on students' lives
✅ Enjoy a dynamic, fast-paced work environment
✅ Work with people who value communication, efficiency, and customer service

What You’ll Do:

As our Studio Coordinator , you’ll be the first point of contact for students and families, ensuring exceptional customer service while keeping our operations running smoothly. Your day-to-day responsibilities will include:

⭐ Key Responsibilities:

Customer Service:

• Manage phone calls, missed calls, text messages, and voicemails, ensuring timely responses.
• Welcome visitors, assist with inquiries, and provide an inviting front-desk experience.
• Enter and maintain prospect information in our follow-up system.

Student Registrations:

• Create and manage student profiles in our CRM system.
• Acquire signed enrollment forms and provide withdrawal information when requested.
• Delegate follow-up tasks to the appropriate staff for smooth onboarding and transitions.

Scheduling:

• Organize and manage student lesson schedules, ensuring accuracy and efficiency.
• Conduct weekly reviews of the Master Schedule to improve room assignments and teacher availability.
• Minimize scheduling conflicts and double bookings.

Communication:

• Serve as the communication bridge between clients and teachers.
• Coordinate initial trial lessons and ensure teachers handle future communications effectively.

Administrative Support:

• Assign administrative tasks related to enrollments, account inquiries, and withdrawals.
• Provide general support to the admin team, ensuring smooth daily operations.

Miscellaneous:

• Maintain awareness of facility needs (cleanliness, supplies).
• Review prospect lists weekly to reach out to potential students or remove inactive leads.

What We’re Looking For:

✅ Bilingual (English & Spanish) – required
✅ Excellent customer service and communication skills
✅ Strong organizational and time-management abilities
✅ Experience in sales or customer relations is a plus
✅ Tech-savvy with the ability to quickly learn new systems (CRM experience preferred)
✅ Friendly, positive attitude with a solution-oriented mindset

Qualifications:

High School Diploma or GED required; College credits preferred
️ Availability:

• Monday – Friday: 1:00 PM – 7:00 PM
• Saturday: 10:00 AM – 3:00 PM

Why You’ll Love Working Here:

Work in a creative and uplifting environment
Make a difference in students' lives
Opportunities for professional growth
Join a team that values your input and collaboration

Ready to help students “Engage the Mind Express the Heart ❤️”?
Apply now to join the Musical Living Academy family!

At Musical Living Academy (MLA), we believe in the transformative power of music. Our mission is to help students "Engage the Mind Express the Heart ❤️" through high-quality music education. We are looking for a Studio Coordinator who is highly detail-oriented, committed to accuracy, and passionate about providing exceptional client service.

Company Description

At Musical Living Academy (MLA), we believe in the transformative power of music. Our mission is to help students "Engage the Mind Express the Heart ❤️" through high-quality music education. We are looking for a Studio Coordinator who is highly detail-oriented, committed to accuracy, and passionate about providing exceptional client service.

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