Job Description

About the Job

Performs clinical and administrative duties in an ambulatory care setting. Is responsible for the day-to-day supervision of clinical associates at the medical practice/ambulatory care site. Performs Medical Assistant and Patient Services Coordinator duties Coaches others for safety and engages in the training orientation and competency assessment of Medical Assistant staff. Assists in quality safety clinical and operational projects for ambulatory practice site and related education. Participates in safety event reviews/follow up and assessment of clinical programs or implementation of new programs. Demonstrates behavior consistent with MedStar Health mission vision SPIRIT Values goals objectives and patient care philosophy.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards.
• Conducts department staff meetings and regularly distributes and ensures receipt of information regarding new developments programs standards policies and procedures.
• Prepares medical assistant work schedules and arranges for adequate coverage to maintain optimum patient service (i.e. G.I. Dermatology Internal Medicine Endo/Allergy and Pulmonary). Coordinates medical assistant coverage with other Clinical Supervisors at the satellite offices. Assures the proper accounting of hours worked and paid time off. Receives associate notification call of absence. Coordinates rest periods.
• Assists in the training of MAs to create an efficient practice environment and in assuring policies and procedures are followed.
• Attends scheduled meetings including but not limited to regular staff meetings training classes for safety infection prevention and control OSHA CPR and others as required.
• Implements monitors and reinforces MedStar Medical Group/site policies and procedures. Recommends new or modified policies and procedures to reduce cost and/or improve staff performance. Works with the Practice Administrator to create an efficient practice environment. Coordinates quality and safety-related programs at the site.
• Assesses practice and provides updates and departmental training with regards to goals quality safety and clinical best practices including adherence to regulatory and accreditation standards. Supports the environment of care in meeting standards.
• Meets with physicians practice managers senior team and physician leaders as needed to address and if necessary resolves issues related to patient care regulatory compliance and delivery of services.
• Trains and mentors MAs and other newly hired associates by aligning with the mission and values of the organization. Fosters staff development. Coaches associates based on individual strengths and developmental needs. Serves as a positive role model. Supports MAs in career path development and advancement to Senior MA.
• Rounds at the sites for quality and safety. Prepares sites for and participates in external reviews by the State The Joint Commission and other regulatory or accrediting groups.
• Provides training and assessment of lab waived testing competency certification documentation and adherence to related regulatory standards. Maintains logs and other records and ensures POCT certifications are kept current.
• Participates in and leads multidisciplinary quality service and operational improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
• With direction from the Practice Administrator manages associate recruitment and retention employee relations performance management and all other personnel actions for the site. Actively works to create a cohesive and productive work team.

Minimal Qualifications

• High School Diploma or GED completion of an approved Medical Assistant program or valid LPN License required
• 1-2 years medical assistant in a medical office or ambulatory health setting required
• Prior supervisory experience preferred

Licenses and Certifications

• Certified Medical Assistant (CMA)-AAMA by American Association of Medical Assistants required or
• Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologies or equivalent required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Excellent organizational skills. Working knowledge of various computer software applications. Clinical competency. Strong communication skills and ability to work with associates and providers at every level of the organization. Training precepting or teaching experience preferred. Conflict resolution skills preferred.

This position has a hiring range of USD $25.86 - USD $46.12 /Hr.

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