Job Description

Job Description

Job Description

Description:

Why you want to be a part of this AWESOME team!

At CTech, our small town values and close knit teamwork environment lay at the heart of all we do. Throughout our vast growth over the last 25 years, our vision remains consistent - provide an experience like no other, not just to our customers, but to our CTech family. What does that mean for you?

• Benefits to support you and your family including, 401(k), health insurance (we pay 80% of your premiums!), PTO, health savings accounts and more!
• Employee discounts on CTech products!
• An opportunity to gain new experiences and skill sets - we want to know where you want to go! We aim to build off of your strengths and visions for YOUR future
• We’re not your typical manufacturing facility! Come work comfortably in our state of the art facility that you have to see to believe!
• We train from the ground up, and provide individual training plans that focus on your strengths

Job Title: Technical Inside Sales Representative

Location: CTech Manufacturing

Schedule: Full-Time, Monday–Friday, 8:00 AM – 5:00 PM (Some after-hours and weekend availability may be required)

Job Overview:

CTech Manufacturing is seeking a driven and detail-oriented Technical Inside Sales Representative to join our team. This position plays a vital role in supporting customers and dealers by processing orders, managing communications, and becoming an expert in our product offerings. The ideal candidate is eager to learn, tech-savvy, and excited to contribute to a collaborative and fast-paced environment.

Key Responsibilities: (During Training Phase)

• Product Knowledge Development: Spend 4 hours daily on the drawer assembly line during the first 30 days to gain hands-on knowledge of CTech products.
• System Training & Navigation: Learn and effectively use the following platforms: Google Suite: Email, Docs, and Sheets
• Oro Commerce: Order processing and dealer training
• BOM Fusion: Enter and manage orders for carts, cabinets, and tool drawer units requiring engineering
• Toe Kick: Order tracking and help desk ticket system
• Ring Central: Phone system
• Slack: Internal communication and messaging
• Ongoing Responsibilities:
• Accurately process and manage sales orders and inquiries
• Communicate effectively with internal teams, dealers, and customers
• Provide product and order support as needed
• Assist in maintaining order tracking systems and ensuring customer satisfaction
• Coordinate with engineering and production for customized orders

• Strong technical aptitude and willingness to learn manufacturing processes
• Experience with or ability to learn various software platforms and order entry systems
• Excellent communication and organizational skills
• Team player with a proactive attitude

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