Technical Support Specialist (Charlotte) Job at TBG | The Bachrach Group, Charlotte, NC

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  • TBG | The Bachrach Group
  • Charlotte, NC

Job Description

IT Support Engineer Windows 11 / M365 (Contract)

Location: Onsite Charlotte, NC

Duration: 3-Month Contract

We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base.

Key Responsibilities

Project & Technical Support

  • Support the deployment and implementation of Windows Hello across the enterprise
  • Provide hands-on support for Windows 11 environments
  • Troubleshoot and support Microsoft 365 (M365) services and applications
  • Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration
  • Support device management using Intune
  • Provide support for System Center Configuration Manager (SCCM)
  • Assist with iOS device management and support

End-User Support & Customer Service

  • Deliver exceptional customer service while minimizing business disruption
  • Troubleshoot and resolve escalated technical issues
  • Escalate unresolved problems to appropriate teams when necessary
  • Identify recurring issues and recommend service improvements

Collaboration & Documentation

  • Partner with infrastructure, security, and business teams to provide seamless support
  • Participate in team meetings and knowledge-sharing sessions
  • Contribute to documentation, training materials, and process improvements

Required Skills & Experience

Technical Skills

  • Hands-on experience supporting Windows 11
  • Strong experience with Microsoft 365
  • Working knowledge of Active Directory and Azure AD
  • Experience supporting SCCM
  • Experience with Intune / MDM
  • Knowledge of iOS device management
  • Familiarity with ITIL processes and best practices

Professional Skills

  • Proven experience supporting users in fast-paced, high-visibility environments
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities with a focus on root cause analysis

USC and GC W2 employees only. No 3rd parties

Job Tags

Contract work, Part time,

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