Job Description

Job Description

Job Description

State Farm Agency, located in Houston, TX, has an immediate opening for a Bilingual (English/Vietnamese) Customer Concierge - State Farm Team Member. No insurance experience is required as we will train the right person with the right attitude. Must be fluent in Vietnamese.

The main role is to provide clients with a remarkable customer experience throughout the claims process. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to:

• Specialize in providing a remarkable customer experience
• Identify opportunities to make clients feel special and provide a remarkable customer experience
• Build relationships and rapport with clients by “KYC” (Know Your Client).
• Assist customers throughout their claim process
• Assist in resolving customer complaints

You will receive:

• Base Pay plus bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Ideal Candidate:

• Must be willing to obtain Property and Casualty insurance license.
• Strong phone contact handling skills and active listening.
• Comfortable with making outbound calls.
• Genuinely excited to help customers.
• Patient, empathetic, and passionately communicative; loves to talk.
• Ability to empathize with and advocate for clients when necessary.
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Bilingual (English/Vietnamese)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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