Job Description

Job Description

Job Description

JOB DESCRIPTION

Position Title: Host/Hostess

Department: Dancing Eagle Casino Diner

Employment Classification: Non-Exempt

Position Summary/General Description:

A host/hostess greets arriving guests with a smile, upbeat positive attitude, welcomes them into the establishment and seats them, as well as answers any questions they may have. The hostess ensures that guests are comfortable and kept informed of wait times.

Expectations:

 Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.

 Act as a role model within and outside the corporation.

 Maintain a positive and respectful attitude toward customers and co-workers.

 Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

 Support Front of the House staff when asked or needed by stocking supplies, resetting tables and attending to all guests needs.

 Be absolute team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit)

 Maintain the cleanliness of the entrance to the restaurant and/or dining room.

 Remains aware of the level of service being provided by servers and adjusts seating accordingly to prevent unmanageable workloads in any of the stations.

 Must be poised to handle tensions created by crowded casino situations.

 Knowledge of minimum temperature requirements for food and drink preservation.

 Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).

 Develop a thorough knowledge of services, amenities, surroundings (e.g., RV Park, restaurants, retail stores, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.

 Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.

 At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g. clients and vendors).

 Perform additional duties and responsibilities as necessary or assigned.

April 2017

Education & Experience:

 High School Diploma or GED preferred.

 Relevant work experience preferred.

 Experience in restaurant or food service capacity highly desirable.

Licensing & Certification:

 None

Computer Equipment, Software, Machinery:

 None.

Essential Physical Requirements:

 This job requires the ability to hear, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.

 This job requires the ability to balance/climb, bend over, push/pull, carry, lift, and slide/transfer 1-25 lbs. 25-50% of the time.

Essential Mental Demands:

 This job requires the ability to problem solve, organize, plan, make decisions, and read 51-100% of the time and write 25-50% of the time.

Supervisory Responsibilities:

 None

Work Environment (inside/outside):

 This job is performed indoors with exposure to loud noises and fumes (i.e., cigarette smoke) and occasional exposure to hot/cold temperatures.

Other Requirements:

 Must pass a pre-employment alcohol/drug screen.

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