Job Description:
Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub.
This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services.The hub is a one-stop experience designed to streamline patient and provider communication.
1st shift hours
Paid training
Position will be transitioning to Work-from-Home after set criteria has been met
This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.
Position Responsibilities
Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
Indexes medical records according to defined processes.
Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
Demonstrates strong telephone communication and etiquette skills.
Maintain composure during moments of stress and maintain a helpful disposition at all times.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Minimum Education, Training, and Experience Required
High School Diploma or equivalent.
Strong computer skills.
Strong research and problem-solving abilities.
Must be able to successfully pass a thorough background check and drug screen.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Preferred Skills
Prior medical office experience or prior call center experience
Prior experience in pre-registration and/or scheduling
call center, customer service
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer....appointments in your own vehicle around North Central and Northwest Wisconsin! At Veyo, we help people get to and from their non-emergency medical appointments. We're looking for drivers to partner with us in your area. When you sign up to drive with Veyo, you will drive your...
...and celebrates family successes. Through the SBC Model Case planners are to help strengthen families, stabilize, and maintain family... ...and cell phones which allows staff to work remotely and not travel to the office daily. Conducts case work contact visits 2X per...
Restaurant General Manager Job Description Join the Fulenwider KFC/Taco Bell family and find a great career, because this is a place where great people work together in a growing company. At Fulenwider Enterprises (KFC/Taco Bell), we realize the importance of every employee...
...FUNCTION Software Engineering account_balance DIVISION Global Banking & MarketsCloud Engineer - Global Banking & Markets - DallasAt Goldman Sachs, our Engineers dont just make things we make things possible. Change the world by connecting people and capital with ideas....
...Health Care is seeking a Registered Nurse (RN) to fill the position of Home Health... ...management of all field staff. Review all clinical documentation to ensure consistent, accurate... .... All employment decisions are made on a non-discriminatory basis without regard to sex...