Job Description
Resident Hotel General Manager Description:
This Residential Hotel Manager is responsible for managing daily hotel operations. This candidate will live at the hotel and be provided with a deluxe 2-bedroom suite, with all expenses for housing paid. Expected to achieve planned goals for revenue and profit while maintaining standards while providing exceptional guest and employee satisfaction. This is an environment of dignity and respect, and you should be the role model for all. The General Manager should thrive in an environment that requires an independent operator that can work within the company guidelines without requiring constant supervision. Also, must love the extended-stay sector and want to meet and learn about each individual guest.
Resident Hotel General Manager Financial Expectations:
· Manage and provide input to the annual budget by forecasting changes in operating expenses and labor cost.
· Provide business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. Also, provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rates.
· Assistance sales efforts as directed by the Management and the corporate sales organization.
· Train front desk staff to successfully perform selling techniques and procedures for current promotions.
· Revenue management and based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
Resident Hotel General Manager Guest and Employee Satisfaction Expectations:
· Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.
· Obtain satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies.
· Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages.
· Deliver leadership by conducting business professionally and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.
· Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover.
Hotel Resident General Manager Compensation and Benefits:
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