Inbound Customer Service Representative Job at Grand Circle Corporation, Boston, MA

dlpOdGVBVGlORkM2TUpGYkRQTUxkNXBWVGc9PQ==
  • Grand Circle Corporation
  • Boston, MA

Job Description

Join to apply for the Inbound Customer Service Representative role at Grand Circle Corporation . Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) to join our August 4th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers. Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah. Why Work With Us? Medical, Dental, Vision & Life Insurance(s) Strong PTO package - 16 days and accruing more each year 11 Paid holidays throughout the year 401(K) with Company Match Responsibilities Receive inbound calls; assist customers with managing their reservations, updating traveler information, educating on tour itineraries, processing payments, and deescalating calls in a First Call Resolution mentality. Advise, book, and update airline reservations using code-based software. Communicate comprehensive information to travelers about products and policies. Work in a metrics-driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment. Set up stable internet and telephone services as required. Qualifications Available to work a 5-day schedule within our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST), including 1 weekend day and 2 closing shifts during the week. 5+ years of experience in a call center environment. 2+ years of remote work experience. Remote Work Requirements Hardwired internet with speeds of at least 50 MBPS download and 25 MBPS upload. Telephone service via landline or VOIP, with responsibility for setup and providing the number to GCC. Do Not Apply If Unwilling to work in a camera environment during training (6 weeks, 8 hours per day). Uncomfortable with receiving feedback, weekly quizzes, or weekly ranking. Unable to work 1 weekend day per week and 1-2 evening shifts (12pm-8pm). Unable to commit to a schedule that changes every 4-6 months. Uncomfortable with changing lunch and break times daily. Seniority level Entry level Employment type Full-time Job function Other Referrals increase your chances of interviewing at Grand Circle Corporation by 2x. #J-18808-Ljbffr Grand Circle Corporation

Job Tags

Full time, Work experience placement, Remote work, Sunday, Day shift, Saturday, Afternoon shift, 1 day per week, Monday to Friday,

Similar Jobs

Performance Food Group

Driver Helper Job at Performance Food Group

 ...Performance Food Group - JobID: 1346295 [Delivery Driver] As a Driver Helper at Performance Food Group, you'll: Assist Driver with loading and unloading delivery trucks; Maintain cleanliness and organization of warehouse; Assist with inventory management and stock rotation... 

Maxion Corp LLC

Work At Home Data Entry - Remote Position- Administrative Assistant Job at Maxion Corp LLC

 ...Job Description Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready...  ...Job: Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a...  ...retired folks, disabled people and anyone looking to learn how to make income online.... 

Robert Half

Vietnamese Translator Job at Robert Half

Description We are seeking a fluent Vietnamese-speaking translator for a short-term, 1-day project. The translator will assist with the accurate translation of written materials (or spoken dialogue) as part of a specialized project. The ideal candidate must be proficient... 

Coastal Flats Tysons Corner

Coastal Flats - Tysons - Dishwasher Job at Coastal Flats Tysons Corner

 ...Flexible work schedules - AM and PM shifts available Opportunity for growth Great pay in a fast-paced setting Employee food discount Paid training Health insurance, PTO, and 401K based on eligibility Great American Restaurants owns and operates 14... 

Liberty Personnel Services, Inc.

Email Developer - HTML Job at Liberty Personnel Services, Inc.

 ...Job Details: Email Developer - Contractor Remote - EST preferred Are you a fast, detail-oriented Email Developer with solid HTML skills and experience working in a high-volume environment? Were hiring immediately and would love to speak with strong candidates...