Job Summary We are seeking a detail-oriented and customer-focused L1 Support Engineer with a strong foundation in IT helpdesk support, networking, and infrastructure. The ideal candidate will have hands-on experience in troubleshooting, network topologies, and protocols such as TCP/IP, along with basic Active Directory support. This role requires a proactive professional with strong communication skills to resolve technical issues and ensure smooth IT operations. Location Milpitas, CA Duration 6 Months (with possible extension) Base pay range $27.00/hr - $31.00/hr Key Responsibilities Provide first-level IT support to end-users for hardware, software, and networking-related issues. Troubleshoot and resolve problems related to network connectivity, TCP/IP protocols, and system access. Monitor and respond to IT service tickets, ensuring timely resolution and escalation when necessary. Assist in the setup, configuration, and maintenance of workstations, printers, and other IT equipment. Support user account management in Active Directory (password resets, access rights, group policies). Document technical issues, solutions, and processes for knowledge base and reporting purposes. Collaborate with L2/L3 teams to escalate and resolve complex issues. Ensure compliance with IT policies, security standards, and infrastructure best practices. Required Skills & Qualifications 3–8 years of experience in IT helpdesk, desktop support, or network support. Strong understanding of networking fundamentals (LAN, WAN, routing, switching, DNS, DHCP). Proficiency in TCP/IP and troubleshooting connectivity issues. Familiarity with infrastructure components and enterprise IT environments. Experience with Active Directory administration and user management. Excellent troubleshooting and problem-solving skills. Strong communication and customer service orientation. Ability to work independently and collaboratively within a team. Nice to Have Basic understanding of virtualization technologies (VMware, Hyper-V). Knowledge of ITIL framework and ticketing systems (ServiceNow, JIRA, or similar). Experience in remote desktop tools and VPN support. Seniority level Mid-Senior level Employment type Contract Note: This description retains core information about responsibilities and qualifications while removing extraneous boilerplate and site-specific notices. #J-18808-Ljbffr Compunnel Inc.
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