Job Description

Job Description

Job Description

Purpose & Core Values

The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Position Summary

The responsibility of this position is to fulfill the day-to-day duties within the security area. This position plays a crucial role in promoting the credit union's physical security policies and procedures, aiming to safeguard team members, members, equipment, information, facilities, and property. Collaborating closely with the Security Lead, this position ensures that security procedures are regularly reviewed and updated, team member training is conducted, security equipment maintenance is completed, and prompt assistance is provided to team members. Reporting to the Risk Manager, this position works in tandem with the Security Lead daily. The goal is to maintain a strong partnership and ensure seamless coordination between both roles, fostering a cohesive and effective security management approach within the credit union.

Core Competencies

• Core Values:
  1. Committed : We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
  2. Charitable : We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
  3. Credible : We are our Members’ trusted financial advisors; each Team Member plays an integral role in the well-being of our Members’ financial lives and the success of Community Choice Credit Union.
  4. United : We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

• Adaptability/Initiative : Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team. Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.

Position Competencies

1. Decision Making: Gathers enough information to allow a trustworthy assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process.

2. Attention to Detail: Follows detailed procedures; ensures accuracy in documentation and details; concentrates on routine work details; is organized and maintains a system of records.

3. Role Mastery of Essential Duties : Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance.

• Security Systems:

1. Ensure the proper functioning of security equipment and troubleshoot any issues.
2. Issue access credentials and maintain accurate records.
3. Respond to access-related issues promptly.
4. Oversee security equipment by maintaining accurate records of hardware, lifespan, and placement of equipment.
5. Oversee electronic Security HelpDesk.

• Incident Response:

1. Respond to security incidents, including thefts, disturbances, and emergencies.
2. Direct contact for after hour alarm notifications and responding appropriately.
3. Follow established protocols for handling security breaches and alarms.
4. Assist in conducting investigations and preparing incident reports.
5. Maintain a log of security incidents and actions taken.

• Security Training and Awareness:

1. Develop and deliver security training programs for credit union staff and members.
2. Promote security awareness and best practices among employees.
3. Ensure that security-related policies and procedures are understood and followed.
4. Recommend security improvements and coordinate their implementation.

• Emergency Preparedness:

1. Assist in the development and maintenance of emergency response plans.
2. Participate in emergency drills and exercises to test the readiness of staff.
3. Coordinate with local authorities and emergency responders as necessary.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Remote Work Eligibility

This position is fully eligible for a Hybrid Work Arrangement

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

High School Diploma required; some college preferred but not required.

Experience

Two years to five years of similar or related experience.

Law enforcement experience preferred but not required.

Skills & Abilities

• Familiarity with related laws, regulations, and credit union industry
• Strong interpersonal and public relations skills
• Good communication skills
• Excellent analytical skills
• Good organization, problem-solving, and prioritizing skills

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Job Tags

Similar Jobs